Return and Refund Policy

Last updated: 15 October 2026

We want you to be happy with every ALVI order. This policy explains our 30-day returns offer, how to return an item, and the separate legal rights you have as a UK consumer. Nothing in this policy affects your statutory rights.

Our 30-day returns offer

If you change your mind about an item, you can ask to return it within 30 days of the date it was delivered. This voluntary offer is in addition to, and does not replace, your legal rights described below.

For change-of-mind returns, please send items back in the condition you received them: unworn apart from trying on, unwashed, and free from marks, perfume or deodorant. Please include any tags, packaging and accessories where you reasonably can, as this helps us process your return quickly.

If a returned item has been handled more than is needed to check its nature, characteristics and fit, we may reduce the refund to reflect any loss in value. We will explain any reduction to you.

How to start a return

Email info@alvifashion.shop within 30 days of delivery.
Include your order number, the name and email address used for the order, the item(s) you would like to return, and the reason for the return. If an item is faulty, damaged or incorrect, please include photographs where you can.
We will reply with return instructions and the correct return address. Please wait for these instructions before sending anything, so that your parcel reaches the right place. Our Bradford address is not a returns drop-off point unless we tell you otherwise.
Pack the item securely and send it within 14 days of telling us you want to return it. We recommend using a tracked service and keeping your proof of postage.

Return postage

Change-of-mind returns: you are responsible for the cost of sending the item back to us.
Faulty, damaged, incorrect or misdescribed items: we will cover the reasonable cost of returning the item. Please contact us first so we can arrange this or reimburse your postage.

We do not charge a restocking fee.

Refunds

Once we receive your return (or evidence that you have sent it, if earlier), we will check the item and process your refund within 14 days. Refunds are made to your original payment method. Because standard UK delivery is free, there is no outbound delivery charge to refund.

After we issue a refund, your bank or payment provider may take a further 3–10 working days to show it in your account. We will email you when your refund has been processed.

Where you are entitled to a refund, we will refund your money. We may offer store credit as an option, but we will never require you to accept it instead of a refund.

Exchanges

If you would like a different size or colour, the quickest option is to return the original item for a refund and place a new order. If you would prefer an exchange, mention it when you contact us and we will help where the alternative is available.

Cancelling an order

If you would like to cancel an order before it is dispatched, email us as soon as possible with your order number. If we can stop the order, we will cancel it and refund you in full. If it has already been dispatched, you can return it using the process above.

Your legal right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel an online order for any reason within 14 days of the day you receive the goods. You then have a further 14 days to return them. You can tell us by email or any other clear statement. Our 30-day offer gives you longer than this legal minimum.

Faulty, damaged, incorrect or misdescribed items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item does not meet these standards:

within 30 days of delivery, you can reject it and receive a full refund;
after 30 days, you can ask for a repair or replacement, and if that is not possible or is unsuccessful, you may be entitled to a refund or a price reduction;
you may have rights for up to six years in England, Wales and Northern Ireland (five years from discovery in Scotland), depending on the circumstances.

These rights do not depend on tags or original packaging being present, the item being unused, or our prior agreement. Please contact us as soon as you notice a problem so we can put it right.

Exceptions

Our current range consists of outer clothing, and no product category is excluded from our 30-day returns offer. If we introduce items that cannot be returned once unsealed for hygiene reasons, we will make this clear on the product page before you buy. This would never affect your rights for faulty items.