Answers to the questions we are asked most often. If you can't find what you need, our team is happy to help at info@alvifashion.shop or on +44 7477 491249.
Delivery
Where does ALVI deliver?
We deliver to addresses in the United Kingdom only, including England, Scotland, Wales and Northern Ireland. We don't currently ship internationally.
How much is delivery?
Standard delivery is free on every UK order, with no minimum spend.
How long will my order take?
We aim to dispatch orders within 1–2 working days. Once dispatched, delivery usually takes 3–5 working days, so most orders arrive within 4–7 working days of being placed. Working days are Monday to Friday, excluding UK bank holidays. These are estimates rather than guaranteed dates, and some remote addresses may take a little longer.
Can I track my order?
We'll email you when your order is dispatched. Where the carrier provides tracking, a tracking link or number will be included in that email.
Sizing and products
How do I choose my size?
Each product shows the sizes available for that style. Fit varies from style to style, so read the product description for details such as length, neckline and fit, and compare with a similar item you already own. If you're unsure between sizes, email us with the product name and we'll share any measurements we have for that style.
Will the colour look exactly like the photos?
We aim to show colours accurately, but screens and lighting vary, so the shade may look slightly different in person. Some photos include styling items, such as shoes, bags or jackets, that are not included with the product. The product name and description tell you exactly what you will receive.
Orders
Can I change or cancel my order?
Email us as soon as possible with your order number. If your order hasn't been dispatched yet, we'll do our best to change or cancel it. Once dispatched, you can return it under our 30-day returns offer.
Returns and refunds
What is your returns policy?
You can ask to return items within 30 days of delivery. For change-of-mind returns, please send items back unworn apart from trying on, unwashed, and with tags and packaging where you reasonably can. This is in addition to your legal rights.
How do I start a return?
Email info@alvifashion.shop with your order number, the item(s) you're returning and the reason. We'll reply with return instructions and the correct return address. Please wait for these before sending anything.
Who pays for return postage?
For change-of-mind returns, you pay the cost of sending the item back. If an item is faulty, damaged, incorrect or not as described, we cover the reasonable return cost. We never charge a restocking fee.
What if my item is faulty, damaged or wrong?
Please contact us as soon as you notice, with your order number and photographs where you can. We'll arrange a refund, replacement or repair in line with your rights under the Consumer Rights Act 2015. These rights don't depend on tags or packaging.
When will I get my refund?
We process refunds within 14 days of receiving your return, or evidence that you've sent it. Refunds go back to your original payment method, and your bank may take a further 3–10 working days to show the money.
Payment
Which payment methods do you accept?
You can pay by debit or credit card through Shopify Payments, or with PayPal. The methods available to you are shown at checkout. All prices are in pounds sterling (£). See our Payment Policy for more detail.
Contact
How can I contact ALVI?
Email info@alvifashion.shop, call +44 7477 491249 or use our contact form. Our opening hours are Monday–Thursday 11:00 AM–7:00 PM, closed Friday, and Saturday–Sunday 11:00 AM–7:00 PM (UK time). Our address is 44A Leeds Old Rd, Bradford BD3 8HU, United Kingdom.