Cancel Your Order

Last updated: 26 October 2026

This page explains how to cancel an ALVI order, what happens at each stage, and your legal right to cancel as a UK consumer. Nothing on this page affects your statutory rights.

Before your order is dispatched

We aim to dispatch orders within 1–2 working days, so please contact us as soon as possible if you change your mind.

Email info@alvifashion.shop with the subject line “Cancel order”, or call +44 7477 491249.
Include your order number and the name and email address used for the order.
Tell us whether you want to cancel the whole order or only particular items.

If your order has not yet been dispatched, we will cancel it and refund you in full, including any delivery charge paid. We will email you to confirm.

After your order has been dispatched

Once a parcel has left us we cannot recall it. You can still cancel, but the item will need to come back to us:

Email us to tell us you are cancelling. You do not have to wait for the parcel to arrive.
When the parcel arrives, do not use the items beyond checking them as you would in a shop.
Return the items to us using the process in our Return and Refund Policy, and we will refund you.

Please do not refuse delivery or mark the parcel “return to sender” without telling us first, as parcels handled this way can take much longer to reach us and are harder to match to your refund.

Your legal right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel an online order for any reason within 14 days of the day you receive the goods. You do not need to give a reason.

You can tell us by email, by phone, or by any other clear statement that you wish to cancel. Using the form below is optional.
After telling us, you have a further 14 days to send the goods back.
We will refund the price of the goods and the standard delivery cost, if you paid one. Our standard UK delivery is free, so there is normally no delivery charge to refund.
You are responsible for the cost of returning the goods for a change-of-mind cancellation.
We will issue your refund within 14 days of receiving the goods back, or of receiving evidence that you have sent them, whichever is earlier.

Separately from this legal right, we offer a voluntary 30-day returns window from delivery, which gives you longer than the legal minimum. Full details are in our Return and Refund Policy.

Model cancellation form

You may use the wording below if you wish, but you are not required to. Send it to info@alvifashion.shop or to ALVI, 44A Leeds Old Rd, Bradford BD3 8HU, United Kingdom.

To ALVI, 44A Leeds Old Rd, Bradford BD3 8HU, United Kingdom, info@alvifashion.shop:

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on / received on: ______________
Order number: ______________
Name of consumer: ______________
Address of consumer: ______________
Date: ______________

If we cancel your order

Occasionally we may need to cancel an order, for example if an item is unavailable, there is an obvious pricing error, or we cannot verify the payment. If this happens we will contact you using the details on your order and refund you in full for anything you have already paid.

Refunds after cancellation

Refunds are made to the original payment method used for the order. Once we have processed a refund, your bank or payment provider may take a further 3–10 working days to show it in your account. We do not charge a cancellation fee or a restocking fee.

Return and Refund Policy · Track Your Order · Shipping Policy · FAQ