Track Your Order

Last updated: 26 October 2026

This page explains how to follow your ALVI order from the moment you place it to the moment it arrives.

What happens after you order

Order confirmation. As soon as your payment is accepted, we email an order confirmation to the address you gave at checkout. It contains your order number, the items you bought and the delivery address.
Processing. We prepare and dispatch orders within 1–2 working days of the order being placed and payment being confirmed.
Dispatch confirmation. When your parcel leaves us, we email you a dispatch confirmation. Where the carrier provides tracking for your parcel, a tracking number or link is included in that email.
Delivery. Once dispatched, orders are usually delivered within 3–5 working days, so most orders arrive within 4–7 working days of being placed.

Working days are Monday to Friday, excluding UK bank holidays. These are estimates rather than guaranteed delivery dates.

How to track your parcel

Open the dispatch confirmation email we sent you and use the tracking link or number inside it. This takes you to the carrier's own tracking page, which is updated directly by the carrier.

Please note that tracking information can take up to 24 hours after dispatch to start updating. If your tracking link shows no movement at first, this is normal.

If you have a customer account with us, you can also sign in and open your order from the account area to see its current status.

If you cannot find your dispatch email

Check the spam, junk or promotions folder of the email address used for the order.
Check that the email address on your order confirmation is spelled correctly.
If your order was placed within the last 2 working days, it may not have been dispatched yet.

If you still cannot find it, email us at info@alvifashion.shop with your order number and we will resend your tracking details.

If tracking is not available for your parcel

Not every delivery service we use provides a tracking number. Where tracking is not available, your dispatch email will confirm that your order has been sent and give the expected delivery window instead. You can contact us at any time for an update.

If your order is late

If your order has not arrived within 7 working days of being placed, please contact us with your order number. We will check it with the carrier and come back to you. Occasionally deliveries are delayed by carrier disruption, severe weather or high seasonal demand. If an order is significantly delayed, you may have the right to cancel it and receive a refund.

If tracking says delivered but you have not received it

Please check with neighbours and any safe place you normally use, then contact us as soon as possible. We will investigate with the carrier. If the parcel cannot be found, we will arrange a replacement or a full refund. Goods remain our responsibility until they are delivered to you or to someone you have nominated.

Shipping Policy · Cancel Your Order · Return and Refund Policy · FAQ